Warranty & Returns
Dear customers!
Please contact us promptly regarding all warranty issues and complete the claim report form.
Do not keep defective products for a long period. The maximum storage period for non-conforming products is 6 months; after this period claims will not be accepted.
Please return non-conforming products and documents to Nova Poshta branch No. 2, Chuhuiv, Kharkiv region.
Download Claim Report Form
Warranty period:
- The service warranty period for a plunger pair is 6 months, provided that the plunger pair is not installed on the injection pump and is checked on a suitable test bench using clean filtered diesel fuel or a substitute.
- Before testing, it must be de-preserved by immersion in filtered diesel fuel, pulling the plunger out of the sleeve by 2/3 of its length, and pumping several times. The plunger must move smoothly in the sleeve without sticking.
- The service warranty period for factory injector nozzles is 6 months, provided that the nozzles have not been installed on an internal combustion engine and are checked on a suitable test bench using clean filtered diesel fuel or a substitute.
- Before testing, the nozzle must be de-preserved by immersion in filtered diesel fuel, pulling the needle out of the body by 2/3 of its length, and pumping several times. The needle must move smoothly in the body without sticking.
- The warranty period for components is considered individually.
The warranty does not apply:
The warranty is void if the failure occurs due to violation of operating and storage instructions, or if spare parts are used for purposes other than intended without agreement with the manufacturer.
The warranty also does not apply in the following cases:
- when precision pairs or assemblies are disassembled, or when repairs are carried out in non-specialized service centers without the required equipment, technical documentation, and qualified personnel;
- in case of violation of operating and maintenance rules;
- in case of improper preservation, de-preservation, or storage.
If a defect is discovered during the warranty period:
The customer must notify Diesel-Trans PE within 3 days by e-mail or via Viber/Telegram messengers, specifying:
- full name of the organization operating the product;
- postal address, code, e-mail address, or fax;
- manufacturer, type and model of the pump or engine on which the product is installed;
- nature and signs of the defect or failure;
- name and quantity of claimed products;
- date of receipt of the products.
Upon receiving the notification, Diesel-Trans PE informs the customer within 4 days of its consent to consider the claim.
Product return
The company returns purchased goods in accordance with the Law on Consumer Protection.
Return period: No more than 14 days from the day of purchase, excluding the day of sale.
Product condition: The product has not been used, and its marketable appearance, consumer properties, seals, labels, and markings are preserved.
Packaging: The packaging is intact; opening the packaging for product inspection is not considered damage.
Documents: A payment document confirming the purchase is available.
Attention! Goods cannot be returned if the above conditions are violated.
How to return goods:
Contact a company representative by phone, through the website, or in person within 14 days.
Agree on the return and provide your payment details for refund.
Pack and send the goods and purchase documents by Nova Poshta to:
Diesel-Trans PE, tel. 0508179090, Chuhuiv, Nova Poshta, branch No. 2.
The buyer pays the return shipping cost.
The company refunds the money for the goods within 7 days after receiving the goods, to the buyer's payment details, or offers an exchange if an equivalent product is available.
The refund is made in the amount of the product price at the time of purchase.
